Gran View
The Gran View is seeking a dedicated and service-oriented Per-Diem Front Desk Clerk to join our Guest Services team. This essential position ensures that our guests experience a smooth, professional check-in and check-out process while assisting with their reservations, payments, and inquiries. If you have a passion for customer service and enjoy creating a welcoming environment, we’d love to have you on our team!
Hours
Per Diem – 20 to 40 Hours a week
Flexible schedule required
Key Responsibilities
As a Front Desk Clerk, you’ll play a key role in guest satisfaction. Responsibilities include but are not limited to:
- Greet guests warmly and assist with check-in/check-out procedures
- Manage room reservations, cancellations, and modifications using hotel reservation software
- Respond to guest inquiries in person, via phone, and by email
- Process payments accurately and maintain financial records
- Coordinate with housekeeping and maintenance to ensure room readiness
- Resolve guest concerns or escalate issues to management as needed
- Maintain the cleanliness and organization of the front desk area
- Promote hotel services and provide local area information to guests
- Follow hotel procedures for security, safety, and confidentiality
- Frequent interaction with guests and hotel team members
Experience & Qualifications
We’re looking for someone who is reliable, professional, and passionate about providing excellent guest service. Ideal candidates will have:
- Previous front desk, customer service, or hospitality experience preferred
- Proficiency with basic computer programs; experience with reservation systems a plus
- Excellent communication and interpersonal skills
- Ability to multitask and stay organized in a fast-paced environment
- Professional appearance and demeanor
- Flexible schedule, including availability for evenings, weekends, and holidays
- High school diploma or equivalent required
- Must be able to work in an indoor front desk and office environment, with the ability to stand for extended periods while using computers, phones, standard office equipment
Job Type: Per Diem
Pay: $16-$17.00 per hour